This page is accessed from the ?Forgotten your password ?? link that appears on the ePathway login page ? and is used to help a web user ?reset? their password in the case where they have forgotten it. This is commonly referred to as the Login Assistance page.

The exact information required as part of the verification process may be somewhat different to the example shown below - however the general concept would be the same. The information typically requested is;

	User Name
	Name (Surname / Given Name)
	Email address

Fields marked with a ?*? are mandatory and therefore must always be entered.

In some cases additional information will be requested as part of the ?verification? process and this is to ensure the request can be accurately authenticated. For example this might be a rates assessment number or some equally private piece of information.

To use this function it is important to have remembered (or have available) the current registration details that are requested (eg name and email address in the example below) as these must be known to successfully ?reset? the password.