The function to Edit a customer service request is accessible from the ?Customer Service? menu group and is used to allow a user to continue with a request that they have previously started but were perhaps interrupted from prior to submitting it for processing.

All Open requests for the user will display and they are listed with the most recent requests listed first.

For ?Public? users, only un-submitted requests keyed in their current browser ?session? will display here. If the browser is closed (or its session ?expires? due to inactivity), then any un-submitted requests will be lost.

A request can be Edited by selecting the link on the ?date created? column, and navigation will initially proceed to the ?stage? where that request is currently at. For example if locations have already been added to the request then navigation will advance to the next stage, being the ?Confirm? stage.

Any unwanted requests can be Removed by first selecting the check box, then selecting the <Remove Customer Requests> button. In the example below one request has been selected for removal.

Once a request has been ?submitted? it will no longer be available on this page - only open (un-submitted) requests can be edited or removed here.

Old requests will eventually be automatically purged from the system ? and as such will also no longer be available on this page.